At Haabsoft, we take
your privacy very seriously. The Privacy Act 1988 (Cth),
information we collect, how we hold it, use it, and who we might share it with.
version, in question-and-answer format, below.
A: Haabsoft (and its related companies) provide
digital advertisement services and software related services.
personal information do you collect and hold?
A: We might typically collect and store your
name, current and previous addresses, phone numbers, email, work information,
occupation, website preferences, Haabsoft username and password, and (depending
on the service) banking and credit card details. We might also hold information
about the status of your Haabsoft services, as well as details about your
Some information we
collect might not be included in this list. It really depends on the service or
product we’re offering.
If we ever need you to
give us another person’s personal information (for example, if you’d like to
give someone access to your Haabsoft services), we’ll need you to let that
person know. You can also tell them to contact us if they have any questions.
do you collect and hold personal information?
A: We may gather your personal information in a
number of ways. These include:
·directly from you
through our websites, application forms or when you download and use digital
·from your telephone
service provider (such as your listing details for our telephone directories)
·from other parties (like
your representatives, credit reporting agencies, social media sites, our
related companies and our syndication partners)
·from public sources
·fromorganisations we list under “When do you disclose my personal
information?” (see below)
·from your visits and
clicks on our web pages or social media presences, and
·when we’re required to do so
In some circumstances,
if you don’t provide us with your personal information, we may not be able to
help you with what you need.
We usually collect
personal information straight from you (when possible). However, we sometimes
use agents or service providers to collect information on our behalf. At times,
we also need to gather personal details from other companies (like directory
listing data from telephone service providers) and from public documents (such
as information available on the internet).
do you use my personal information?
A: We may use your personal information to:
·check your identity
·provide our products and
services, including directory services and advertising in various media
·manage and improve our
·conduct research and
analysis to help improve our products, services and technologies
·carry out credit checks
and help prevent fraud
·help us maintain and
develop our business systems and infrastructure, and
and market services to you (sometimes even after you leave us) either by ourselves,
or by our related companies.
do you disclose my personal information?
A: In some circumstances, we might disclose your
personal information to other organisations. But we
only ever do this when providing services to you, or as otherwise explained in
this policy. When we do this, we take all reasonable steps to keep your
We also require our
contracted service providers to comply with privacy and confidentiality
obligations to help protect your personal information. These service providers
may be based locally or overseas. They help us with tasks like:
·market research, and
else might you disclose my personal information to?
representatives or advisers (when you ask us to)
·credit providers (for
credit related purposes)
·our related companies
authorities and other organisations, as required by
·organisations who manage our business, corporate, risk and funding strategies
·companies involved in a
sale of our company or assets
Limited (to help them provide directory assistance services like Directory
Assistance (1223, 1234) and Call Connect (12456))
providers who supply customer data for publication in our directories, and
When we do share your
information with a third party, we apply rules to make sure they only use,
store and disclose your information in a way that’s consistent with this
might you transfer my personal information outside of Australia?
A: In some situations your personal information
might be transferred outside of Australia. This is usually for information
management and storage purposes, and most commonly occurs in the Philippines,
India, United States of America, Canada, Israel and Denmark. It’s important to
note this list may change depending on who we partner with. But we’ll do our
best to update it here when this happens.
We also take active
steps to make sure any disclosure of your personal information to an overseas
recipient complies with the Australian Privacy Principles.
might you share my personal information with Haabsoft related companies?
A: At times we may share your personal
information with companies related to Haabsoft to help their business
development, and to enable them to market their own products and services to
you. This might also continue after you stop working with Haabsoft.
Our related companies
will use and disclose your personal information in accordance with their own
privacy policies. If you’d like to know more about these companies, their areas
of business and their privacy policies.
do you handle my personal information and IP addresses in your websites,
applications, and cookies?
A: When you visit our sites, our web servers
record anonymous information like the time, date, URL, and content of your
request. This helps us improve the structure of our websites and monitor their
performance. Sometimes we use third parties to analyse
When we compile these
web server records, we don’t intend to collect personally identifiable
information, but sometimes it’s unavoidable (for example, where an email
address is incorporated into a URL that we record). Rest assured, personal
information we collect in this way is not used by third party analysts or Haabsoft
for any purpose.
At times, we’ll also use
cookies or an equivalent on our websites and apps. A cookie is a small text
file that stores information on your browser or device. Usually, cookies are
used so websites and apps can remember your preferences and improve your
experience. We may also use them to tailor advertising to your interests. Some
of the cookies on our sites are deployed by our third party analysts and
collect and store personal information about you. We treat this information in
the same way as any other personal information. If this isn’t something you’re
interested in, you can always change the settings in your internet browser to
disable cookies or warn you when they’re being used. Just remember, if you do
disable cookies, you might not be able to access certain areas of our websites
or experience extra features.
We may also collect and
manage your internet protocol (IP) address – a unique number which your
computer or device uses to identify itself to third parties when it’s connected
to the internet. We use your IP address to provide internet session management
and uncover any misuse or fraudulent activities. It’s collected from our websites,
and we may sometimes use third parties to analyse it.
Where we use natural
language processing (NLP) to respond to a query you have raised through your
device’s voice command system, a transcript of your voice request will be
directed to our overseas NLP partner so we can fulfil your request. These
searches do not require you to disclose personal information, and, unless you
choose to disclose personal information during your voice request, cannot be
identified to any particular user. However, your search terms and data about
the way you use the service (such as location and timing) may be used by Haabsoft
and its partner to improve the quality and accuracy of our and their Products
there additional privacy rules for Haabsoft applications?
A: When we create apps, we make sure they’re
guidelines set by operating system providers such as Apple iOS, Google Android
and Microsoft Windows. This includes any guidelines relating to privacy.
We’ll only ever collect,
use and disclose personal information provided to us through your use of our
Some Haabsoft apps might collect information about your location. This
can help us give you the right service in the right place. But if you’d prefer
not to have this feature, you can simply turn off the location services setting
on your mobile device. Just remember, this could result in Haabsoft not being
able to provide you with the service you need.
Some Haabsoft apps and
Products will use interfaces, APIs and tools built into hardware you already
own and use. Examples of these are voice-activated search functions using
Apple’s Siri® Voice Recognition Software, Microsoft’s Cortana®, Amazon’s Alexa®
and Google Home’s® functions. Your use of these interfaces is governed by the
read these carefully as Haabsoft does not control these elements of its
happens with my privacy on third party sites?
websites only and we are not responsible for the content or functionality of
third party sites. If you click through to a third party site from our sites,
can I correct my personal information?
A: We do everything we can to make sure the
personal information we handle is correct, complete and current. But if you do
spot an error, you can let us know via the contact details below. Once we know,
we can update it or help you to contact the right data supplier if needed.
should I address my question or complaint to?
A: We take the protection of our customers’
privacy very seriously. So if you have any concerns, or you think your personal
information is inaccurate or has been handled in a way that doesn’t comply with
the Australian Privacy Principles, please send an e-mail to email@example.com
We’ll investigate and
respond in writing within 30 days of receiving your complaint.
If we haven’t responded
within this time, or you feel dissatisfied with our reply, please contact
Haabsoft and we’ll let you know who can help.
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